This time, when I came to Luohu, Shenzhen to connect with the offline project of Dongmen Business District, I decided to stay at Metropark Hotel Shenzhen for three days. Originally, I only chose it for its proximity to the subway and convenient location. After staying, I realized that the service of this old hotel completely broke out of the "standardized process" framework, and every detail was filled with practical care. It can be called the most reassuring business hotel I have stayed at recently.
Just as I dragged my suitcase to the hotel entrance, the doorman quickly came up and took the large suitcase from my hand. Afraid that I would be hit by an electric bike on the roadside, he turned to block the flow of people and led me all the way to the lobby with a smile. When checking in, the front desk lady noticed that I was holding cold medicine in my hand and asked if I was feeling unwell. After learning that I had caught a cold, she handed me a cup of hot brown sugar ginger tea before I could speak. She also arranged for a sunny room facing south in the high area, saying that the room would be warmer under the sun. She handed me a handwritten note with the location of the hotel's 24-hour medical room and the address of nearby 24-hour pharmacies.
The sense of service after check-in is just right, without excessive disturbance. When I went out for a store tour, I casually mentioned to the cleaning lady that I had been running around the store all day today and my feet were particularly sore. When I returned to my room at night, I saw a small stool next to my bed with a foot soaking bucket filled with hot water and a small bag of mugwort to keep me warm. My aunt left a note saying that the foot soaking bucket had already been disinfected in advance, and my feet would feel much more comfortable after soaking. I laid out a pile of project materials on my desk, and when my aunt was tidying up the room, she helped me organize them neatly in page order. She also placed a file bag next to them, afraid that I might accidentally mess up and lose the materials.
One day, I had an emergency online meeting and found that my laptop charging cable had been left at the office. With a try it out attitude, I called the front desk. In less than 5 minutes, the staff brought a fast charging cable that was compatible with my computer model and also brought a small desk lamp, saying that I was afraid the room light would reflect on the screen and affect the visual effect of the meeting. Halfway through the meeting, I heard a soft knock on the door. Upon opening the door, I noticed that the staff had lightly placed a cup of warm honey water and left a note saying that they had noticed the light in my room had been on for over two hours and were afraid that my throat would dry up from the long meeting. They had prepared it specifically for me and did not disturb the progress of my meeting throughout.
Even a lot of small details that are easy to ignore in the hotel, the service here covers: I have to catch the morning high-speed train the next day, and told the front desk to leave half an hour earlier. When I left the next morning, the front desk had already packed a hot portable breakfast for me. I mentioned the quicksand bag and hot soybean milk that I like to eat at breakfast the day before yesterday. I was afraid that I would not be able to eat in time for the bus, so I specially installed disposable gloves for me. When I was leaving, the doorman helped me put my suitcase in the car and specifically reminded me that there was road construction on the Dongmen section recently. He pointed me to a shortcut that was not congested and helped me avoid the congested section during the morning rush hour.
After staying for three days, there were no rigid standardized greetings, and every service seemed to have guessed your needs in advance, which was both appropriate and heartwarming. In the Dongmen business district, you can find a hotel that delivers service to your heart. Whether you are on a business trip or traveling, staying there is particularly reassuring. Next time I come to Luohu, I will definitely choose Metropark Hotel Shenzhen without hesitation.Show more